Pick-Up & Fitting

Welcome to House of Thavy’s in-person experience, designed for a smooth try-on, tailoring, and local order collection at our South Philadelphia studio.

Location: 2215 S 7th St, Philadelphia, PA 19148 (in the heart of Cambodia Town)


Book a fitting

  • How to book: After purchasing our dress and sending your measurements, reserve your appointment through our online calendar or message us on Facebook with your Order # to schedule.

  • Lead time: We require 3 day heads up for each appointment.

  • What’s included: A fitting is included when you place a custom alterations order.

    • If a second alteration is required, an additional fee will apply. You can pay on-site or we will send an invoice.

What to bring

  • Proper undergarments and shapewear you plan to wear

  • Event shoes or the same heel height

  • Hair ties or pins if you plan an updo

  • Inspiration photos (optional)


Pick-up (local)

  • Choose Local Pick-Up (Philadelphia) at checkout. You will receive an email when your order is ready.

  • Pick-up window: Please collect within 10 days of the ready-for-pickup email. Contact us if you need more time.

  • Verification: Bring a photo ID and your order confirmation email.

  • Proxy pick-up: If someone else is collecting, email us their full name in advance from the email on your order.

  • Inspection at pick-up: Please check your item before leaving. We will note the condition at release.


Alterations and fees

  • Included: One fitting and standard custom adjustments with a custom alterations order

  • Additional alterations: Priced per session. Quoted by your stylist and paid in-store or via invoice

  • Timeline: Most alterations require 7–14 days. Complex work may need more time

  • Rush options: Limited availability. Fees may apply


Policies you should know

Arrivals and late policy

  • Please arrive 10 minutes early. Late arrivals reduce your appointment time. If you are 15 minutes or more late, we may need to reschedule. (Depends on if there's an appointment after your scheduled time.)

Guests

  • You may bring up to 2 guests. Children must be supervised at all times.

Be Prepared

  • Please wear underwear or shapewear during try-ons. No self-tanner or body glitter on try-on days.

Food and drink

  • Kindly no food. Water only in the fitting areas.

Cancellations and reschedules

  • Please cancel or reschedule 24 hours or more in advance so we can offer your slot to another client.


Neighborhood and travel notes

Our shop is a small, family run boutique rooted in our immigrant community since 2005, located in South Philadelphia’s Cambodia Town.

  • Plan your route: Check Google Maps for traffic and public transit options before your visit to 2215 s 7th St, Philadelphia, PA 19148.

  • Parking: Street parking is very limited. Please allow extra time to find parking

  • Safety and belongings: As with any city neighborhood, secure your valuables. House of Thavy is not responsible for loss, theft, or vandalism on the street or in your vehicle

  • Our studio is intimate and humble by design. The luxury is in the craftsmanship of our handmade garments


Liability and disclaimers

  • We are not responsible for delays caused by missed appointments, late arrivals, or unapproved design changes requested close to the event date

  • Fabric tones may vary slightly between dye lots. Handwoven silks and hand embellished pieces naturally show minor variations. These are features of artisan work, not defects

  • Final fit depends on accurate measurements and consistent undergarments and shoes. Additional tailoring after final fitting is considered a new alteration and will be billed separately

  • Uncollected orders after 30 days without contact may incur storage fees


Accessibility

If you have accessibility needs or require a private fitting, please message us ahead of time. We are happy to accommodate whenever possible.


Questions?

We’re here to help.

  • Email: support@houseofthavy.com

  • Instagram: @HouseOfThavy

  • Facebook: @ThavyOnlineShop

  • Response time: Typically 1hr-3hr on weekdays through socials. 24h-48hrs by email.

 

We look forward to meeting you, fitting you beautifully, and celebrating the craft of Cambodian couture, made with love for every generation.