Klarna

Pay Later with House of Thavy (FAQs)

Shop now, pay over time with Klarna at checkout. Below is everything you need to know, clear, simple, and in plain English.

Note: Klarna is a third-party payment provider. Availability is based on Klarna’s approval and may vary by order amount, product type, and your billing details.


What is Klarna?

Klarna lets you split eligible orders into smaller payments (e.g., Pay in 4) or pay later, subject to approval. You’ll see Klarna options at checkout if your order qualifies.


How do I use Klarna at checkout?

  1. Add items to cart and continue to checkout.

  2. Under Payment, choose Klarna.

  3. Complete a quick approval process.

  4. If approved, finish your order, Klarna will send your schedule and reminders.


Which Klarna options are available?

  • Pay in 4: 4 interest-free payments charged every two weeks.

  • Pay in 30 (where available): Order now, pay the full amount later.

  • Monthly financing (where offered): Longer terms with a monthly payment.

The options you see depend on your basket, location, and Klarna’s assessment.


Will using Klarna affect my credit?

Klarna may run a soft check to assess eligibility. This doesn’t impact your credit score. For some longer-term financing products, Klarna may run a hard check, Klarna will tell you before you apply.


Are there fees or interest?

  • Pay in 4 / Pay in 30 are typically interest-free when paid on time.

  • Late or missed payments may incur fees or restrictions per Klarna’s policy.
    Always review the Klarna Terms & Late Payments presented at checkout.


When do I pay?

For Pay in 4, your first payment is taken at checkout or shortly after dispatch, with the remaining 3 payments every two weeks. Klarna emails your schedule and sends reminders in the Klarna app.


Can I use Klarna for every product?

Most full-price items are eligible. Some categories (e.g., services, certain accessories) may be excluded under Klarna’s rules. If Klarna doesn’t appear, choose another payment method.


What if my order contains a custom or made-to-measure piece?

You can still check out with Klarna if approved. Custom items have an extra 3–7 business day crafting window before dispatch depending on volume of order; your Klarna schedule and reminders continue per Klarna’s terms. Review Custom & Fittings info.


How do returns work with Klarna?

  • Start your return with us as normal.

  • Once we process your return, Klarna updates your plan: cancels remaining payments and/or issues a refund of what you’ve paid so far.

  • While your return is in transit/review, keep paying installments due, Klarna will adjust after we complete the return.

  • Review the Klarna Returns Policy.


[ ] Link: Start a Return / Returns Portal


Can I change the card used for my Klarna plan?

Yes, manage your payment method and schedule directly in the Klarna app or your Klarna account.


I wasn’t approved, what now?

Approval is determined by Klarna. If not approved, simply choose another payment method at checkout (card, PayPal, Shop Pay, etc.). You can try Klarna again in the future.


Order issues, refunds, or disputes

  • For item questions, shipping, or returns, contact House of Thavy by email first, we’ll resolve product/fulfilment issues.

  • For billing and payment schedule questions, contact Klarna via the app.

Email: Support@houseofthavy.com
Review Klarna Help Center


Important information & eligibility

  • You must be 18+, reside in an eligible U.S. state, and meet Klarna’s approval criteria.

  • Payment options are offered by Klarna; terms apply.

  • Your use of Klarna is between you and Klarna. House of Thavy doesn’t decide approvals and can’t view your credit information. Review Klarna Privacy.


Need help?

  • Email: Support@houseofthavy.com

  • Instagram: @HouseOfThavy

  • Facebook: @ThavyOnlineShop

  • Response time: Typically 1hr-3hr on weekdays through socials. 24h-48hrs by email.

Last updated: August 27th, 2025.